How to identify it
- Brand
- Promise
- Model
- Apollo Cloud
- Also sold as
- Promise Apollo, Apollo Cloud 2TB, Apollo Cloud 4TB
- Released
- 2016
- Type
- 1-bay desktop NAS
- Drive bays
- 1
- Drives
- 1 x internal hard disk drive (fixed)
- Connection
- 1 x Gigabit Ethernet
- Processor
- ARM Cortex-A9
- Capacities sold
- 2TB, 4TB
The model name is printed on the front of the unit or on the label on its back or underside.
Recovery methods for this NAS
- Deleted files or a reset volumeLogical recovery from drives that still workYes
We image the drives, then search the volume for deleted files and for the volume as it was before a reset. Stop using the unit straight away: new writes overwrite deleted data.
- Failed drivesDrives that click, don't spin or have bad sectorsYes
Each failed drive is imaged on its own. Hard drives that have to be opened go into our clean room, with donor parts matched to the exact drive.
- RAID reconstructionRebuilding an array from its member drivesNot needed
This unit holds one drive, so there is no array to rebuild.
- Dead unit, healthy drivesThe NAS itself won't power on or startYes
Your files are on the drives, not in the unit. If the NAS has died, we read the volume straight from the drives without it.
- Encrypted volumes and foldersEncryption you switched on in the NAS settingsNeeds your key
If you turned on volume or shared-folder encryption, we need the password or the exported key. Without it the data can't be decrypted, by us or anyone else.
About this model
- Single-drive personal cloud appliance, so there is no internal redundancy.
- Sold with drives fitted (2TB and 4TB).
- No longer in Promise's current range.
What recovery costs
With one drive, the Promise Apollo Cloud is priced like a single hard drive: £150 – £350 for deleted files or a damaged volume, £250 – £450 for a drive fault, and £480 – £750 if the drive has to be opened in the clean room. All prices are plus VAT. Inspection is free, and you get a fixed quote before any work starts.
Estimate the cost for your Promise NAS
Answer three questions to see our standard price range. Inspection is free and you get a fixed quote before any work starts.
Logical data recovery
Standard turnaround is 5–7 working days.